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We at Michael's Motor Cars know that, for most people, the purchase of a
vehicle is one of the biggest they'll ever make. We also realize that although
many people have made other purchases on-line, acquiring a car that way may seem
a bit awkward. Therefore, we thought we would share with you some of the
questions commonly asked by our first time customers. If you can't find the
answer to your question here, please email us at sales@michaelsmotorcars.com or call us at
(717)392-2888 and speak to one of our Customer Service Specialists.
1. How does Michael's Motor Cars find a car that matches my specifications?
Michael's Motor Cars has advanced access to the highest quality pre-owned
vehicles available at auctions nationwide; the largest of which is located
very close to home here in Manheim, PA. In addition, we buy from dealers and
major leasing companies around the country, as well as private individuals,
as needed. All vehicles are thoroughly evaluated before purchase to ensure
that they meet our high quality standards.
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2. How long will it take Michael's Motor Cars to find my car?
For most orders Michael can locate, buy, recondition, and deliver your car
to you within 21 business days. Special orders (e.g. a Maserati) or
extremely specific requests, such as a rare color or an older model with
very low mileage, may take a few weeks longer.
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3. What if Michael's Motor Cars can't find the exact car that I want?
Michael's Motor Cars will make every effort to locate the exact car you've
specified. However, in the unlikely event that we cannot find the car that
matches your precise specifications, we will notify you of the closest
possible matches available and will allow you to decide if one of these cars
meets your needs. If not, we'll refund your deposit in
full.
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4. When do I need to put down a deposit and is it refundable?
After you've specified the car you want, you will need to provide a $250 deposit to initiate the search.
This is not a fee; the amount will be credited towards your purchase. If you
are not completely satisfied with the car that we locate or deliver, your
deposit is 100% refundable.
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5. What if I want to talk with someone about purchasing a car through
Michael's Motor Cars?
We realize that the decision to purchase a car is an important one. While we
aim to provide substantial information on our web site, we know at some
point you will want to talk to a Customer Service Specialist about your
particular needs. Our job is to answer all of your questions and help you
specify, order and buy the pre-owned car you really want. Please call our office at (717)392-2888.
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6. Does Michael's Motor Cars accept trade-ins?
Yes, we accept trade-ins from our customers. We will first ask you a series
of questions to establish a ballpark estimate of your vehicle's value. Then
Michael Rowen will conduct an on-site evaluation of your car and give you a
fair and final value on your vehicle.
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7. How long is the warranty provided with my purchase?
All of Michael's Motor Cars are sold with a 30 day, 50/50 warranty with
a $50 deductible.
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8. Can I get a longer warranty?
Yes, you can purchase additional extended warranties for selected models.
Ask your Customer Service Specialist for more information.
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9. How do I pick up my vehicle from Michael's Motor Cars?
Once your car is ready for delivery your Customer Service Specialist will
call you to schedule a convenient time for Michael to deliver your car
directly to your home or office.
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10. Does Michael's Motor Cars have any inventory on hand?
Unlike traditional dealers, Michael's Motor Cars does not maintain
inventory. This means we sell you the vehicle you really want rather than
attempt to push you into the vehicle we need to sell. We only sell the
highest quality pre-owned cars based on our customer's specifications. Michael's does maintain a small select
inventory of cars for resale. These cars include clean trade-ins, dealership
demonstrators, interesting and collector cars. You may see these cars on the
Our Cars section of this website.
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11. What costs are included in the Michael's Motor Cars price?
We always give you our very best price upfront, which is guaranteed to be
priced hundreds or thousands below the Kelly
Blue Book Retail price. This price does NOT include: sales tax, title,
title fees, and any applicable options and accessories that may be purchased
separately.
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12. Where does Michael's Motor Cars purchase their cars?
We buy cars and trucks from the same sources that local dealers do -- major
leasing companies, wholesale from other dealers, and auctions. the largest
auto auction in the U. S. is located here in Lancaster County, PA. I may
surprise you to learn that 50% of all leased cars are returned to the
leasing companies and then are sold to dealers through commercial auctions
around the country.
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